Help and support

Contact us

Questions about the Ritlum app or Ritlum mini, a bug to report, or an idea for what should come next? Send us an email and we’ll get back to you.

support@ritlum.com

Send an email

What can we help with?

Pick a topic to start an email with the right subject line.

App support Something not working, a habit that won’t log, widgets, reminders or NFC tags. Ritlum mini Pairing, the light grid, clock mode, firmware updates or a problem with your tracker. Purchases & Pro Questions about Ritlum Pro, restoring a purchase or a subscription. Delete my account You can delete your account yourself in the app. Email us if you can’t get into it. Privacy request Access, correct or export your data, or ask how it’s handled. Feedback & ideas Feature requests, translations, press or anything else on your mind.

Helpful details to include

If you’re reporting a problem, these help us sort it out faster:

Your iPhone model and iOS version.
The Ritlum app version, shown at the bottom of Settings → Help and Feedback in the app.
What you expected to happen and what happened instead.
A screenshot or screen recording, if you can.
For Ritlum mini, what its lights are showing.

Quick answers

How do I restore a Ritlum Pro purchase?

Purchases are tied to your Apple ID. On a new or reset iPhone, sign in with the same Apple ID, open the Ritlum Pro screen in the app and tap Restore at the bottom.

How do I cancel a subscription or request a refund?

Subscriptions and payments are handled by Apple. Cancel from Settings → your name → Subscriptions on your iPhone. Refunds are requested through Apple at reportaproblem.apple.com.

Do I need an account to use Ritlum?

No. Ritlum works without signing up and your habits stay on your iPhone. Sign in with Apple or Google (Settings → Sign in) if you want a backup or to use Ritlum on more than one device.

How do I delete my data?

Data stored only on your device is removed when you delete it in the app or uninstall Ritlum. To delete your account and all of its cloud-synced data, open Settings → Delete Account in the app and confirm. It’s permanent and takes effect right away. If you can’t get into the app, email us from the address linked to your account. See the Privacy Policy for details.

Is there an Android version?

Not yet. Ritlum is only available for iPhone, on iOS 17 or later.